Refund Policy

At Sarbaco, we are dedicated to delivering premium beauty and skincare products that meet your expectations. However, if you are not entirely satisfied with your purchase, our Refund and Return Policy is designed to make the process simple and transparent.

Eligibility for Returns & Refunds

To be eligible for a return or refund, the following criteria must be met:

• The return request must be initiated within 14 days of receiving your package.

• Products must be unopened, unused, in their original condition, and in their original packaging with all security seals intact due to hygiene and health protection guidelines.

• A valid proof of purchase or order receipt must be provided.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery at support@sarbaco.com with photos or videos of the issue. We will arrange a free replacement or issue a full refund immediately.

Refund Process

Once your returned package is received and inspected, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed and automatically credited to your original payment method within 5 to 10 business days. (Please note that original shipping charges, if any, are non-refundable).